Servicedesk add-on 2.3.3 compatibility problem

Problem

When I attempt to inline edit a table grid, I get the following error in IE 10 which does not allow the grid to save changes:

Unable to get property 'BlurTriggerMapping' of undefined or null reference. batch.js, line 2 character 2036

I do not get this error in Firefox. The configuration for the table grid is:

gd.tablename=linesofaccounting
gd.ds=jira
gd.visiblerows=8
gd.delete.allowed=false
gd.allowAddRows=false

gd.columns=line,include
gd.query.row1=line 1,No
gd.query.row2=line 2,No
gd.query.row3=line 3,No
gd.query.row4=line 4,No
gd.query.row5=line 5,No
gd.query.row6=line 6,No
gd.query.row7=line 7,No
gd.query.row8=line 8,No

col.line=Line Item
col.line.editable=false
col.line.type=string
col.line.width=300

col.include=Include
col.include.required=true
col.include.type=list
col.include.list.size=2
col.include.name1=No
col.include.value1=No
col.include.name2=Yes
col.include.value2=Yes



Solution

  1. uninstall the service desk add-on

  2. install service desk add-on version 2.3.0