Service Level Agreement
When creating a support request on Table Grid apps, we will respond no more than 24 business hours from the time of your request.Â
Our intention is to help you faster, but as we are a small company we appreciate your patience.
Table Grid Team will use reasonable efforts to perform the Support in accordance with the SLA, but will not be responsible for delays caused by the Client or for reasons beyond Table Grid Team's control.
Business Hours and Response Time
Table Grid Team's business hours are Monday - Friday, 9AM-5PM CET. Table Grid Team is part of Exalate company, and our company is closed on major Belgian holidays including:
New Years DayÂ
Good FridayÂ
Easter MondayÂ
International Workers' DayÂ
Ascension DayÂ
National Day of Belgium (July 21th)
All Saints Day (November 1st)
Christmas EveÂ
Christmas DayÂ
Second Christmas DayÂ
New Year's EveÂ
Support Includes
Help with issues during installation.
Help with issues during upgrades.
Help troubleshooting problems with Exalate apps (including Table Grid apps).
Help identifying work-arounds.
Support Does Not Include
Product Training.
Customers who do not have a valid and current license or active subscription.
Support related to non-Exalate apps.
Support for JIRA issues.
Support in any language other than English, French or Dutch.
Developing your solution - we can provide professional services to help you out.
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