Troubleshooting & FAQ
This page provides answers for frequently asked questions on the usage and configuration using Table Grid Next Generation for Jira Server / Datacenter.
This can allow you to find solutions to your questions or problems and avoid to create a support issues for classic / known problems.
FAQ
Contents
- 1 FAQ
- 1.1 What is the difference between the Table Grid Next Generation and Table Grid Editor for Jira Server?
- 1.2 Do you provide migration from the Table Grid Editor for Jira Server to the Table Grid Next Generation?
- 1.3 What Jira versions are supported ?
- 1.4 How long would you support Table Grid Editor?
- 1.5 Is the Table Grid Next Generation 100% backward compatible with the existing Table Grid Editor for Jira Server?
- 1.6 Is the grid Java API backward compatible?
- 1.7 How to migrate TGNG Server/Datacenter to TGNG Cloud?
- 1.8 How data are stored in Jira Database?
- 2 Troubleshooting
- 2.1 Problems saving grid after the data import
- 2.2 Grid value is not saving
- 2.3 Grids always show up on customer portals even if they do not contain any data
- 2.4 Single Select List and Multi Select List static options disappear when I import my configuration
- 2.5 The grid value is not saving without unfocusing the cell
- 2.6 Blank page when trying to add or edit value on grid configuration page
- 2.7 Table grid value does not persist on a failed transition validation
- 2.8 A "Grid has changed" entry is added to the Jira DB even when the grid was not changed
- 2.9 Response to Log4j vulnerability - CVE-2021-44228
- 2.10 Error while creating issue
- 2.11 Java API doesn't work to get/read data of grid
- 3 Error: Request failed with status code 401
- 4 Solution
- 4.1 1. Google Chrome
- 4.2 2. Microsoft Edge
- 4.3 3. Safari
Troubleshooting
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