Get more details about the customer's environment in a support request.
Introduction
Add a grid to your Jira Service Desk Customer's Portal create request screen to gather all necessary information. Set the grid fields as required.
This helps to improve the support process with product information specified in a grid.
Configuration
Let's create a grid and name it Environment details.
Then add the following columns:
- app: single select list with static options allowing to select the app name; this field is required.
- product version: single select list with dynamic options that retrieve add-on versions from the Jira data source (TGNG allows to use Jira data source as a default data source); required field.
- environment version: single select list; required field.
- comment: string column.
Result
On a create issue screen of the Customer Portal in Jira Service Desk there's a grid which should be populated with required data.
This is how it looks from the user's side.
