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Get more details about the customer's environment in a support request. 


Add a grid to You can gather information from the create request screen on your Jira Service Desk Customer's Portal create request screen to gather all necessary information.  Set with the help of the grid. For example, by setting the grid fields as required you can get all valuable data to start progress on a support ticket.

This helps to improve the support process with product information specified in a grid. 


  • app: single select list with static options allowing to select the app name; this field is required.
  • product version: single select list with dynamic options that retrieve add-on versions from the Jira data source (TGNG grid allows to use Jira data source database as a default data source); required field.
  • environment version: single select list; required field.
  • comment: string column.