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Business Hours and Response Time
Idalko's business hours are Monday - Friday, 9AM-5PM CET. iDalko is closed on major Belgian holidays including:
- New Years Day
- Good Friday
- Easter Monday
- International Workers' Day
- Ascension Day
- National Day of Belgium (July 21th)
- All Saints Day (November 1st)
- Christmas Eve
- Christmas Day
- Second Christmas Day
- New Year's Eve
Support Includes
- Help with issues during installation.
- Help with issues during upgrades.
- Help troubleshooting problems with iDalko's add-ons.
- Help identifying work-arounds.
Support Does Not Include
- Product Training.
- Customers who do not have a valid and current license or active subscription.
- Support related to non-iDalko add-ons.
- Support for JIRA issues.
- Support for Migration issues
- Support in any language other than English, French or Dutch.
- Developing your solution - we
We can provide professional services to help you out
.
, please send a mail to support@idalko.com