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This page includes answers to commonly asked questions related to the Table Grid Next Generation.

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titleDo you provide migration from the Table Grid Editor for Jira Server to the Table Grid Next Generation?

We propose a migration program with a table grid migration tool and a path to convert your active TGE license to a TGNG license at no cost. If you are interested in the license migration, please submit a support request with all the requested details.

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titleIs the Table Grid Next Generation 100% backward compatible with the existing Table Grid Editor for Jira Server?

The Table Grid Next Generation is an alternative addon that overlaps the functionality of the Table Grid Editor for more than 80%. 


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titleIs the grid Java API backward compatible? (we do a lot of grid manipulation from groovy scripts)

TGNG has its own Java API and REST API


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titleProblems saving grid after the data import

Reason

Grid stores data in a textfield column of the customfieldvalue table in the jira database. Jira has a limit of 32767 characters set for the text field by default .

Workaround

  1. Navigate to the Administration - Advanced Settings in your JIRA.
  2. Change the value of jira.text.field.character.limit property to 0.
  3. Update the configuration.

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titleGrids always show up on customer portals even if they do not contain any data

Reason

Grid custom field presence is configured in the request types. The grid does not necessarily need to contain data, by default empty custom fields also show up.

Workaround

If the empty grid takes too much space you can enable automatic grid size in the Grid Configuration → General Settings. This way the grid height will be limited to the number of rows. The empty grid will only contain one row with the column names.

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